This may seem like the end of the world, but trust me – it’s not as bad as you might think.
(If you have any questions, or run into any problems, please leave a comment at the bottom of this post)
Here are a few ways to fix it:
- Make sure your interface is connected DIRECTLY to an open port on your computer (no usb hubs, monitor ports, keyboard ports, splitters, trees or docking stations)
- Make sure your interface is turned ON
- If 1 & 2 didn’t fix it, try unplugging the usb cable from the computer & move it over to a new port. This should reload the drivers for your interface & refresh the connection with the computer. Note: If you’re using a firewire interface, Shutdown the computer & turn off the 002 / 003 before unplugging the firewire cables!
- Run Digi Driver – Go into “My Computer” then your “C:” drive, then “Program Files” (if it tells you the files are hidden, click to show the files). Go into the “Digidesign” folder, then into the “Drivers” folder – here is the full path My Computer > C: > Program Files > Digidesign > Drivers. Now look for the Digidriver logo & double click on it. Choose “install“. If any boxes pop up, just choose “Continue Anyway“
If Pro Tools still can’t find your interface, then we will have to manually point the computer in the right direction.
Checking For Drivers in the “Device Manager”
- Click the “Start” button, then right-click on “My Computer” and choose “Properties“
- Click the “Hardware” Tab at the top of the window, then click the button for “Device Manager“
- Click the “+” next to “Sound Video & Game Controllers” to show the contents of that category.
- For the Mbox 2, you should see “Digidesign Mbox 2 Audio Driver” & “Digidesign Mbox 2 Midi Driver” – If either of them have a yellow “!” or “?” next to them, then follow THESE steps.
- If you don’t see the Mbox 2 Audio Driver, look for something called “Usb Audio Device” & follow THESE steps.
- If you see neither the Mbox 2 Audio nor Mbox 2 Midi driver, look for them under the “Unknown Devices” or “Unused Devices” category. Once you’ve found them, follow THESE steps and note the directions in green.
- If you can’t find the drivers anywhere, double check to make sure the M-box or 002/003 is plugged in directly to the back of the computer & not through any hub or computer monitor / keyboard.
- In the device manager, right-click on driver with the “!” or “?” on it (or the “USB Audio Device”) and choose “update driver“
- If it asks to connect to the Windows Update to search for software, choose: “No, not at this time” and click “Next“
- On the next window, choose the bottom option, “Install from a list or specific location [Advanced]” & click “Next“
- In the next window, choose the bottom option again, “Don’t search. I will choose the driver to install” & click “Next“
- It will now show you a list of drivers – Choose the appropriate driver for your device & click “Next“
(Examples of drivers: Digidesign Mbox 2 Audio Driver, Digidesign Mbox 2 Midi Driver, Digidesign Mbox 2 Firmware Updater, Digidesign 003, Digidesign 002.) Note: It will likely tell you “This driver is not digitally signed!“, but just click “Next” anyways.
NOTE:If you see a list of categories instead of a list of drivers, scroll down to “Sound Video & Game Controllers” & double click on it. Now you should see a list of compatible drivers.
- Windows Logo Testing
Click “Continue Anyway“
- Click “Finish“
- Repeat steps 1-7 if you have other drivers that need updating with the “!” or “?” on them.